Frequently Asked Questions

REFUND POLICY:

Refunds will be given at full price if notified 4 days prior to the event. For example if you tell us on Tuesday by 12pm that you cannot make Saturday’s tour we will refund your ticket. Any notification sooner than 4 days (Tuesday up to Friday at 12pm) up to 24 hours remaining before the tour can change the date of the tour to any viable date on our calendar (see online schedule). If we are not notified within 24 hours (12pm on Friday) there will be no refund given. Any weather related issues resulting in cancellation will result in a Voucher for a future date.


GIFT CERTIFICATE POLICY:

Gift Certificates are good for one calendar year after purchase date. Each gift card code will need to be redeemed on a separate booking. For example on our booking page you will only be able to reserve one seat at a time with each voucher code. Once you buy a gift certificate Brew’s Cruise will send you a voucher via email with a special code on it for you to use when going through the booking site. It is important you reserve your seats prior to showing up on the tour. The gift certificate porthole will ask you for a date. Just apply any date, knowing your card will be good for one year, and it will say the actual expiration date on the card. Gift Certificates can only be used for Public Tours on Saturday. No gift certificate can be redeemed for any private party or special Lou’s Brews Cruise function.